Frequently Asked Questions:

1. How safe is shopping on www.shoet.net?

We realize how important it is to securely store any information that you provide in our website www.shoet.net. We will maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

2. Are your shoes merchandise good quality ones?

Definitely yes !!

3. How can I place an order online?

Click on the item you wish to purchase, select size required then click "add to cart". You can add additional items or proceed to 'checkout'.

4. Do you ship your merchandise worldwide?

Yes, we will ship our merchandise worldwide by EMS, USPS or DHL. The shipping takes about 5-7 working days.

5. How much shipping will be free of charge for each order and how can I track my parcel online?

If the value of your order is over $250, you will enjoy the privilege of free shipping.

The tracking information will be sent by email once the items have been shipped. The shipping of the items is online traceable.

6. When will my products be delivered?

Once we receive your payment, we will ship out the goods you ordered to you in a day or two, and send you an e-mail to inform your tracking number. You can track your parcel status about 48 hours after you get the tracking number (on the website: http://www.ems.com.cn/english-main.jsp). Usually the shipping takes about 5-7 working days.

7. What if I'm not in when you deliver?

Deliveries will usually be made Monday to Friday (also Saturday in the case of goods being delivered within 5 days under Standard delivery terms), between 9am and 6pm. If you or the intended recipient is not available, you can contact your local post office with your tracking number directly to arrange re-delivery or collect our parcel personally.

8. What is your return policy?

If it is our fault, we will resend you the shoes or refund you the money.

9. When I get the tracking number, how do I track my merchandise?

EMS: http://www.ems.com.cn/english-main.jsp

USPS (America): http://www.usps.com/

DHL: http://www.dhl.com/

AUSPOST (Australia): http://auspost.com.au/

CANADAPOST (Canada): http://www.canadapost.ca/

CHRONOPOST (France): http://www.chronopost.fr/

PARCEL (England): http://www.parcelforce.com/

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For more countries' tracking website, you can refer to:

http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html